Terms and Conditions

1. All orders are delivered in neutral packages and well packaged.

2. All orders have right to return within 14 days.

3. (Green) Product is in stock. Delivery time 1-2 days.
(Yellow) Product is in European warehouse. Delivery time about one week.
(Red) Product is not in stock at the moment. Delivery time more than one week. Not possible to order at the moment.

4. If you receive an incorrect or broken product. You should contact us as soon as possible through the webpage or email info@fist.fi.

5. FIST.fi is not responsible, if the delivery is delayed or not copleted for reasons beyond our control. These are for example war, natural disaster, cargo stoppage, official decisions, transportation disturbances or other reasons preventing normal webshop operation.

6. Campaign and discounts may end sooner than informed. This is due to problems with stock.

7. Delivery methods
- Small package, delivered home, price 2,90 €
- Pick up from Posti or parcel locker, price 2,90 €
- Home delivery, price 5,90 €
For packets that are not picked up, we will charge 20€ to cover shipment and handling expenses.

8. Payment options
Finnish banks: Nordea, Osuuspankki, Danske Pankki, Säästöpankki / Aktia, Handelsbanken, Ålandsbanken ja S-pankki, and credit cards.

9. Payment operator
Payments are operated by Paytrail Oyj (2122839-7) in cooperation with banks and credit institutions. Paytrail is visible in the bank statement. Problems should first be directed to FIST.fi.

Paytrail Oyj, 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: 0207 181830
www.paytrail.com

Paytrail records IP-address, payment selection and time of payment.
https://www.paytrail.com/en/data-privacy-notice

10. Banks payment
Bank payments are operated by Paytrail Oyj (2122839-7) with cooperation of the banks. For the customer the service is as simple as using the banks directly.

11. Returns and exchanges
All orders have a 14 day return policy. The product must be unused and in perfect condition. All returns must be informed via email info@fist.fi before returning the products. Returning incorrect or defect products is same, but he return is free of charge.
Please let us know:
Reason for return (if broken or incorrect)
Order details (name / Order number)
If you like to change the product or return the money.

12. Complaints
All order related complaints are asked to be made within 7 days of receiving the order. You can contact us via email info@fist.fi or the webpage form.

13. Cancelling an order
Customer is allowed to cancel the order if it is not delivered in a reasonable time. Cancelling must be informed via email info@fist.fi or the webpage form. FIST.fi is allowed to cancel an order and return the money to the customer.
Failing to pick up the order is not considered cancellation. We will charge 20€ for shipment and handling for these orders.

14. Responsible use
Aromas are sold solely as a room odorizers. All products are to be used with concideration and with your own risk. Customer is asked to rean all manuals before using the products. FIST.fi is not responsible for any harm caused by inproper use of the products. If you have any questions about the products, please contact us. We would love to help.

15. Contact info:
FIST.fi / Mikmäk Oy
Perkkoonkatu 9
33850 Tampere
email: info@fist.fi

Co-operation:
FIST Europe
Kalmistu tee 32
11216 Tallinn, Estonia
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